Privacy Policy

Effective Date: 17-10-2024

Candor Shipping (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, candorshipping.com, and when you use our services.

1. Information We Collect

We may collect the following types of personal data:

Identity Data: Name, surname, username, or other identifiers.
Contact Data: Email address, phone number, postal address.
Transaction Data: Details of products and services you have purchased from us.
Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our website.
Usage Data: Information on how you use our website and services.
Marketing and Communications Data: Your preferences in receiving marketing from us.

2. How We Use Your Personal Data

We process your personal data for the following purposes:

To provide our services to you.
To manage our relationship with you, including responding to inquiries.
To comply with legal or regulatory obligations.
To improve our website, services, and user experience.
For marketing purposes, where you have consented to receive such communications.

3. Legal Basis for Processing

We process your data based on one of the following legal grounds:

Consent: When you have given us explicit consent to process your data for specific purposes (e.g., subscribing to a newsletter).
Contractual Necessity: Where data processing is necessary to fulfill a contract with you (e.g., shipping services).
Legal Obligation: To comply with legal obligations, such as tax or regulatory requirements.
Legitimate Interests: Where processing is necessary for our legitimate business interests, except where overridden by your privacy interests or rights

4. How We Share Your Data

We do not share your personal data with third parties unless it is required for the following:

Service Providers: We may share your data with third-party service providers (e.g., logistics companies) to help us provide services to you.
Legal Compliance: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We also limit access to your personal data to employees and partners who have a business need to know.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. If you have given us consent to process your data for marketing purposes, we will retain it until you withdraw your consent.

7. Your Rights

Under GDPR, you have the following rights concerning your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request to have any incomplete or inaccurate data corrected.
Erasure: You can request that we delete your personal data.
Objection: You can object to the processing of your personal data under certain circumstances.
Data Portability: You can request to transfer your data to another organization.
Withdraw Consent: Where we rely on your consent to process your data, you may withdraw it at any time.

To exercise your rights, please contact us at dpo@candorshipping.com

8. International Data Transfers

As a global company, we may transfer your data outside of the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can control the use of cookies through your browser settings. For more details, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will notify you by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Candor Shipping

Candor Freight Broker LLC
Al Fardan Building Block A – Bur Dubai – Port Rashid – Dubai – UAE
United Arab Emirates
Email: dpo@candorshipping.com
Phone number: +971 4335 3605

This Privacy Policy was last updated on 17^th October 2024